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Shipping & Returns

Frequently Asked Questions

Shipping

What are your shipping options?

All orders within Canada include complimentary tracked shipping. Your artwork is made to order in Toronto and will be shipped once production is complete.

When will I receive my order?

Please allow 1–3 business days for production, followed by approximately 2–5 business days for shipping. Orders within the GTA will typically arrive sooner. You’ll receive tracking information once your order has shipped.

How do I track my order?

All orders are shipped with tracking. Once your order is on its way, you’ll receive an email with your tracking number and a link to follow your delivery.

Do you ship to the US or internationally?

Not yet, but special international orders may be possible. I currently offer complimentary tracked shipping across Canada. If you’re outside Canada and would like to order a piece, you can submit a request through the Contact page and I’ll let you know if I’m able to arrange shipping to your location.

Please note that international customers are responsible for any applicable customs duties, import taxes, tariffs or other fees associated with their order. These costs are determined by the destination country and are not included in the artwork or shipping price.

Returns

What is your return policy?

Not quite right for your space? No problem. You can request a return within 30 days of delivery by reaching out through my Contact page. I'll work with you to make the return as simple as possible.

For change-of-mind returns, return shipping is the customer's responsibility. Items should be returned in their original condition and packaging where possible. Once your return is received, I'll process your refund.

If your order arrives damaged or there is an issue with the production of your piece, please contact me and I'll take care of the return or replacement shipping.

Do you accept exchanges?

Absolutely! If you'd prefer a different size or format, contact me within 30 days of delivery and I'll help arrange an exchange. For change-of-mind exchanges, the cost of shipping the original piece back is the customer's responsibility. I'll cover shipping the replacement piece to you.

If there's an issue with the artwork or your order arrived damaged, I'll take care of the shipping and work with you to make it right.

My order says it's delivered but I did not receive it. What should I do?

First, check around your delivery location and with anyone who may have accepted the package for you. If you still can't find it, contact me through my Contact page with your order number. I'll help you look into it with the carrier and figure out the next steps.

My order arrived damaged. What should I do?

I'm sorry! Please contact me as soon as possible with your order number and a few photos of the artwork and packaging. I'll work with you to make it right, whether that means a replacement, repair or another solution. You won't be responsible for return shipping for damaged or incorrectly produced items.